Privacy Policy
Effective Date: 1 January 2025
At Electro-Hi, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
1.1. Personal Information: When you make a purchase, create an account, or contact us, we may collect the following:
Name
Email address
Billing and delivery address
Phone number
Payment details (processed securely by third-party providers)
1.2. Non-Personal Information: We may also collect non-identifiable information, such as:
Browser type and version
IP address
Timezone settings
Operating system
Pages visited and interaction on our website
2. How We Use Your Information
We use the information collected for the following purposes:
Order Fulfillment: To process and deliver your orders, including sending updates about your purchase.
Customer Support: To respond to your inquiries and provide assistance.
Marketing: To send promotional emails or offers, if you have opted to receive them.
Website Improvement: To analyze user behavior and improve our website and services.
Legal Compliance: To meet our legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following scenarios:
Service Providers: Such as payment processors, delivery partners, and IT support, who assist in operating our business.
Legal Requirements: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity.
4. Cookies and Tracking
4.1. What Are Cookies? Cookies are small text files stored on your device to improve website functionality and user experience.
4.2. How We Use Cookies:
To remember your preferences and settings.
To track website traffic and usage.
To deliver targeted advertisements, if applicable.
4.3. Managing Cookies: You can adjust your browser settings to refuse some or all cookies. However, disabling cookies may impact the functionality of our website.
5. Data Storage and Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes:
Secure servers and encryption for sensitive data.
Regular updates and monitoring of our systems.
Limiting access to personal data to authorized personnel only.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Request limitations on how your data is processed.
Objection: Object to the processing of your data for certain purposes, such as direct marketing.
Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at info@officialelectro-hi.com.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Non-identifiable data may be retained longer for analytical purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Effective Date" will be revised accordingly. Please review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@officialelectro-hi.com.
Address: Unit 8 Stanley Business Centre, Kelvin Way, Crawley, West Sussex, RH10 9SE
Thank you for trusting Electro-Hi with your personal information. Your privacy is important to us.